Community Association Insurance Claims: A Manager’s Guide to Navigating Coverage, Deductibles, and Catastrophic Plans
When disaster strikes a community—whether it’s water damage from a burst pipe, a fire in a condo unit, or a storm that tears through a property—community association managers are often the first line of defense. Navigating the insurance claim process is one of the most critical responsibilities of a manager, and doing it right protects […]
Navigating Tough Conversations in Community Association Management: Conflict Resolution for Boards, Residents, and Vendors
Conflict is a reality in community association management. Whether you’re a new HOA manager or a seasoned manager, you’ll face tough conversations with boards, residents, and vendors. The key to success isn’t avoiding conflict, but knowing how to resolve it with professionalism, empathy, and clarity. Handled effectively, conflict resolution not only solves the problem at […]
Addressing Bullying in Community Associations: A Guide for Board Members and Managers
The American Psychological Association describes bullying as deliberate, repeated behavior intended to cause harm, discomfort, or distress—whether through physical actions, words, or more subtle conduct. Sadly, this type of behavior isn’t limited to schools or workplaces. It can also appear in community associations, impacting board members, managers, and residents alike. Bullying in an association setting […]